Allow me to introduce myself :
I am a human-centered designer. Dedicated to being a collaborative partner, I share my interdisciplinary training - to see any problem from a holistic perspective - with teammates so we can effectively break down complex problems into actionable goals. My expertise spans AI, accessibility, machine learning, architecture, immersive experiences, marketing, strategic operations, and SaSS product delivery. With an unwavering focus on user experience principles, I have consistently created solutions that leave a lasting impact.
Throughout my career, I have propelled growth, increased revenue, and led cross-functional teams to success. As a Senior Software + Accessibility Designer at Mural, I spearheaded an accessibility initiative for a 40+ person design organization, creating a process ripple effect passed on to Product Management and Engineering to ensure compliance across public releases.
During my tenure as a UX Design Lead at IBM Watson Assistant, I achieved significant milestones. My patent for mobile and desktop layout standards for human-chatbot interactions revolutionized user engagement, surpassing industry standards by tripling user interaction rates. Moreover, my AI-based suggestions enhanced web chat usability, resulting in a remarkable 200% growth in monthly active users and generating substantial additional revenue.
Committed to growing through learning, I hold a Master's in Business Administration, equipping me with a solid foundation in business strategy and leadership. I am recognized as an IBM Technical Achievement Award recipient and an IBM Advancing Accessibility Advocate, demonstrating my commitment to innovation and accessibility within the design realm.